Help and support
Qahwa is made by Itani (Ahmed Itani), an individual developer in Ontario, Canada.
Contact
- Help, purchases and appeals: support@playqahwa.com. I reply within 48 hours (usually sooner). Arabic and English are both welcome.
- Privacy questions and data requests: privacy@playqahwa.com.
- Child safety: safety@playqahwa.com.
- To help me help you, include: your Player ID (Settings > Account), the app version (Settings > About), your phone model and operating system, and what happened (a screenshot helps). For a purchase, add the Google Play order number (it starts with "GPA.").
- For anything that puts someone in danger, especially a child, put "URGENT" in the subject. If someone is in immediate danger, contact your local emergency services first.
Frequently asked questions
Do I need an account or internet?
No. Every game can be played offline against the computer (easy, normal or hard). An anonymous online account is created only when you first use an online feature. No email or password is needed. Online play is for players aged 13 and over.
How do I play with friends?
Create an online table and share its table code; your friends enter the code to join. Empty seats can be filled by the computer. You can also join a Diwaniya (clan) and play at its Majlis tables.
I changed phone (or reinstalled the app). How do I keep my progress?
Google account linking is coming to Settings > Account. Once it is there, link your account before you change phone; on the new phone, sign in with the same Google account and your progress, beans and purchases come back. Until then, and without a linked Google account, an anonymous account cannot be moved or recovered after uninstalling. Subscriptions and one-time purchases can still be restored from Google Play with Restore purchases.
What are coins, beans and Karam?
Coins are earned by playing. Beans are the premium currency: you earn a few for free and can buy more in the store. Karam points show how generous other players think you are; you receive them when someone sends you a gift. None of them has any cash value, and they cannot be sent to other players or exchanged for money. See the Terms of Use.
Can I win money?
No. The app has no real-money gambling and no prizes of real value, and coins, beans and items can never be cashed out.
My purchase did not arrive
Open the store and wait a moment: payments are confirmed with Google Play, and pending payments (cash or carrier billing) arrive when they complete. Then try Settings > Account > Restore purchases. If it is still missing after 24 hours, email support@playqahwa.com with your Player ID and the Google Play order number.
How do I get a refund?
Refunds are handled by Google Play under its refund policies: open Google Play > Payments & subscriptions > Budget & history (or play.google.com), choose the order and request a refund. If Google cannot help, email me with your Player ID and the order number.
How do I cancel Qahwa VIP?
Google Play > Payments & subscriptions > Subscriptions > Qahwa VIP > Cancel, or Settings > Account > Manage subscription in the app. VIP stays until the end of the period you paid for. Uninstalling the app or deleting your account does not cancel it.
Are there ads?
There are no banner, pop-up or video ads that interrupt play. When rewarded ads are enabled, you can choose to watch a short ad for a reward, such as doubling your daily reward. It is always optional. Players under 13 never see ads.
Someone is offensive or cheating. What can I do?
Tap their seat or name and choose Report or Block. In clan chat, press and hold a message to report it or block the sender. You can also report a clan from its page. I give a first response to reports within 24 hours. Blocking hides that player's reactions, stickers and messages from you.
Why can't I type messages?
For safety, chat uses preset phrases and stickers in several dialects. There is no free-text chat with strangers.
My name or clan name was rejected or changed
Names are checked by a filter and by a person following the Community Rules. Choose another name. If you think it was a mistake, email me with your Player ID.
I was banned. Can I appeal?
Yes. Email support@playqahwa.com within 30 days with your Player ID and why you think the decision was wrong. A person will review it. Offline play is never affected by bans.
How do I turn off music, sounds or voices?
Settings > Sound. You can change the language (Arabic or English) in Settings > Language.
How do I delete my account and data?
In the app: Settings > Account > Delete account. Without the app: delete-account page.
Policies
© 2026 Itani · Ontario, Canada · support@playqahwa.com